Employment History:
Telenor, Herceg Novi, Montenegro - Retail Agent - 2017

• Successfully represented Telenor, a leading telecommunications company, as a Retail Agent in the Herceg Novi region.

• Engaged with customers in a courteous and professional manner, providing exceptional service in person and over the phone.

• Effectively assisted customers with inquiries, product information, and troubleshooting, resolving issues to ensure their satisfaction.

• Demonstrated in-depth knowledge of Telenor's products and services, effectively communicating their benefits to customers.

• Actively promoted and sold mobile plans, devices, and accessories, meeting and exceeding sales targets consistently.

• Skillfully handled cash transactions, reconciling sales accurately, and maintaining proper documentation.

• Contributed to visual merchandising efforts, ensuring the store's appealing presentation and attractive displays.

• Assisted in inventory management, monitoring stock levels, and restocking products as needed.

• Collaborated with the team to ensure a smooth and efficient store operation, maintaining a positive and cooperative work environment.

• Stayed updated with industry trends and Telenor's latest offerings, enhancing expertise to better serve customer needs.

• Upheld Telenor's brand image and values, fostering strong customer loyalty and trust in the company's services.